Privacy Policy - The Normandy Hotel - Best Rates Guaranteed

Privacy Policy

Who we are:

Surrey 100 limited trading as The Normandy Hotel is a company limited by shares with the shares being 100% owned by Cosmopolitan Hotels limited. Its head office is located at Titanium 1,Kings Inch Place,Renfrew,PA4 8WF. You can contact our Data Controller by post at this address, by email at: parminder@thenormandyhotel.co.uk – Inchinnan Road ,Renfrew PA4 9EJ

Why do we need your personal information and what do we do with it?

We use your information to contact you by post, email or telephone to and to maintain our records of Customers and potential clients. We will hold your personal information on paper forms and on an electronic database. The electronic database is held on an encrypted computer system.

Legal basis for using your information:

We provide these services to you on the basis of your consent.

Who do we share your information with?

We do not share your personal data with any other organisation.

How long do we keep your information for?

We only keep your personal information for the minimum period amount of time necessary. Sometimes this time period is set out in the law, but in most cases it is based on the business need. The data held for customers of Surrey 100 limited trading as The Normandy Hotel will be held for a period of three years from the date of your consent to use your data, or until you withdraw consent, whichever is the earlier.

IP Addresses and Cookies:
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.

  • To store information about your preferences, and so allow us to customise our site according to your individual interests.

  • To speed up your searches.

  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

To find out more about cookies, including how to control and delete them, visit www.allaboutcookies.org.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link

Your rights under data protection law:

  • access to your information – you have the right to request a copy of the personal information that we hold about you.

  • correcting your information – we want to make sure that your personal information is accurate, complete and up to date. Therefore you may ask us to correct any personal information about you that you believe does not meet these standards.

  • Deletion of your informationyou have the right to ask us to delete personal information about you where:

  1. you think that we no longer need to hold the information for the purposes for which it was originally obtained

  2. we are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below

  3. you have a genuine objection to our use of your personal information – see Objecting to how we may use your information below

  4. our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – You have the right at any time to tell us to stop using your personal information for direct marketing purposes.

Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information that we hold about you or we are assessing the objection you have made to our use of your information. This right might also apply if we no longer have a basis for using your personal information but you don’t want us to delete the data. Where this right is realistically applied will mean that we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Withdrawing consent to use your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us as stated above if you wish to exercise any of these rights.

Complaints:

We aim to directly resolve all complaints about how we handle personal information. However, you also have the right to lodge a complaint with the Information Commissioner’s Office, who can be contacted by post at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. By phone on 0303 123 1113 (local rate) or 01625 545 745. Visit their website for more information at- http://ico.org.uk/concerns.

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