COVID-19 – UPDATED AT 02/08/2021
The Normandy Hotel is open for corporate, leisure & key worker bookings.
- Shuttle Bus – we are currently not operating our Airport Transfer service
- Advance Purchase reservations – we have amended our policy for these bookings. If you have a booked a pre-paid rate, this is still non-refundable however, to offer some flexibility, we will allow you to make one transfer to a new date without penalty.
- Health & Safety Protocols – the well being of our guests & team have also been our priority & you will find information on additional protocols which we have implemented below.
If you would like to make an enquiry or a booking, please email Normandyreservations@thenormandyhotel.co.uk and a member of our reservations team will get back to you.
COVID-19 – NEW PROTOCOLS & POLICIES
The Normandy Hotel has undertaken a thorough review of all our existing health and safety processes and procedures and developed additional protocols and staff training based on guidance from the World Health Organisation (WHO) and NHS Scotland.
The Normandy’s hygiene and health and safety measures are designed to ensure stringent food safety standards, infection control and an enhanced and increased cleaning and sanitisation programme that addresses a broad spectrum of viruses, including COVID-19, and includes everything from hand hygiene and cleaning product specifications to guest room and common area cleaning procedures.
- ARRIVAL
– On arrival at The Normandy, we would ask you to observe the social distancing
measures in place and use the indicated entrances and exits. Due to enhanced hygiene
& operating protocols, it may take us a little longer to assist you. Please
bear with us to ensure that we keep both you and our team as safe as possible.
- CHECK-IN
/ CHECK-OUT – We have implemented a contactless system for arrival &
departure to minimize virus transmission. Where possible our team will process payments
by phone prior to arrival or using contactless payment at reception and we
would appreciate your cooperation. If contactless check-in / check-out is not
suitable or you wish to pay via another method please just advise the Receptionist
on arrival.
- HAND SANITIZER – Please use the hand sanitizer stations which are located throughout the hotel to help reduce the virus transmission.
- LIFT – Lifts may be a little slower during this period as they are uni-directional. Only one person or one family group may ride inside the lift at any time. If the lift is occupied when it arrives at your floor, please wait for the next empty car.
- HOUSEKEEPING – All rooms are cleaned thoroughly prior to your arrival however, to minimize the possibility of virus transmission during your stay, our team will not enter your room to clean, refresh amenities or change linen & towels unless you request this. Please contact Reception if you require this service.
- RESTAURANT / BAR – Our White Cart restaurant is open for breakfast and dinner, however we are operating limited hours at present. The Normandy also has a lounge bar & outside garden where drinks and food are available from 12 Noon.
- ROOM
AMENITIES – For your safety and to reduce virus transmission, certain amenities
in your room have been removed however these are available on request. Should
you require extra tea, coffee, pillows, blankets or other items please simply contact
Reception.
- AIRPORT
TRANSFERS – We are unfortunately unable to provide our normal Airport transfer
service. If you require transport please contact Reception who will be delighted
to organize a taxi for you.
- PUBLIC
AREAS – When using public areas & restrooms, please adhere to social
distancing and the seating arrangements provided.
Should
you or any of your party be unwell or have any of the known symptoms of Coronavirus,
please contact a member of our Hotel team immediately so that help may be
provided. Please remain in your room and do not use lifts or public areas.
We
hope you have an enjoyable stay at The Normandy. Please don’t hesitate to
contact our team if you require any assistance.
